Sales & Events Team Member

Hours: Various contracts available

Salary: £12 p/h

Responsible to: Sales & Events Team Leader

Holidays: 38 days per annum (pro rata)

About CentreStage

CentreStage is a dynamic, inclusive, and exciting arts and wellbeing charity in the heart of Kilmarnock, residing in the regenerated Kilmarnock Academy building.

CentreStage is for everyone, of any age and from any background. We offer free opportunities for disadvantaged children and young people, care experienced people, people with Additional Learning Needs, older adults, people with dementia and anyone who wants to experience the arts and improve their wellbeing in a place where they feel safe, valued, and included. Through providing access to the arts for all, people of all circumstances are experiencing improved mental health, reduced isolation, and improved life opportunities. 

Our Vision and Values

To create a community where everyone can experience the joy of music, arts, and wellbeing, and seamlessly access all they need to flourish in life.

Our vision is underpinned by our values of Hope – Inclusion – Aspiration – Joy.

The Role

Overview

To work in the Sales & Events Department and alongside the wider CentreStage Team. This includes going above and beyond in delivering customer experience and supporting the organisation and running of inhouse and external events and developing opportunities and relations across the site. In your experience, you will have a reputation for being highly organised and dependable, and having an ability to communicate effectively across the breadth of the organisation.

CentreStage is a fast-paced organisation and as such your ability to respond to and organise competing priorities and demands will be an asset in providing the best experience possible. As a first point of contact for many of our visitors, having an energetic and outgoing personality to connect with all levels of our community is vital for the position.

Duties and responsibilities

• Create a real focus on customer experience and investing time in developing customer relationships to drive this.
• Is multiskilled and flexible to work in all areas of the Welcome Desk, FOH, admin support and events delivery.
• Is relentlessly positive and friendly.
• Develop a strong understanding of events, activities, and hires across the venue in order support the smooth day-to-day operation and answer customer enquiries quickly and effectively.
• Has proficient IT skills and can work in a systematic approach across various booking systems and subscriptions.
• Is thorough and works with great attention to detail.
• To work cooperatively with the Sales & Events Department and wider CentreStage Team, ensuring the smooth running of the department through open communication.
• To understand, sell, and promote the various outputs of CentreStage across classes, shows, performances, and events.
• Support delivery of wider entertainment programme and events across the Café/Bar, Gathering and Circle Lounge.
• Deliver a high-class front-of-house service by greeting guests, scanning tickets, escorting guests to seats, selling merchandise, and providing support to guests with specific needs such as individuals with mobility issues or other disabilities.
• Can identify customer service problems before they arise and address them appropriately when suitable.
• Understand and organise our existing resources and materials and develop opportunities to put it to use.
• Be responsible for the presentation and cleanliness of front facing parts of the venue, ensuring CentreStage maintains a high-quality, welcoming, environment.
  

Person Specification

Essential



• Experience of working in an Events and/ or Community environment.
• Excellent communication and teamwork skills across a wide demographic of age, stage, and ability.
• Ability to contribute to a wide range of events and activities across the site.
• Depending on contract, flexibility to work daytime, evenings and/ or weekends as required by the organisation.

Desirable

• Qualification(s) in Events Management, Admin, or similar
• knowledge of events programming and planning processes.

CentreStage is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees, workers, and volunteers to share this commitment.

CentreStage is an Equal Opportunities Employer and a Registered Charity. We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under-represented in our workforce.

To apply please send your CV & covering letter to jobs@centrestagemt.org.uk

Closing date: Sunday 18^th August 5pm. Interviews will be held at CentreStage with dates on W.C. 19^th August